You can find your account number on a printed bill statement mailed to your residence or business.

You can also call us for assistance.

Downloads:

• Where to find your account number on your bill (pdf)

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

• Log in to your SmartHub account
• Click on "Notifications"
• Click Manage Contacts to add or change email address and phone numbers
• Enter verification code to activate
• Click on Manage Notifications to set up SMS and email alerts

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

• Click My Profile
• Click on Manage My Stored Payment Accounts and follow instruction

On the app:

• Select Settings
• Select Stored Payment Accounts and follow instructions

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here's how to change your preference to participate in paperless billing:

On the website:

• Click on My Profile
• Click on Update My Paperless Settings.
• Choose your paperless preference

On the app:

• Select Settings
• Select Paperless Billing
• Choose your paperless preferenceHow can I view my energy use?

You can view your energy use on the website and app.

On the website:

• Click My Usage
• Select My Usage
• then select Usage Explorer

On the app:

• Select the Energy Use icon to view your energy use.